---
title: Troubleshooting graphics issues for CoolApp Desktop
description: If you are experiencing graphics issues with CoolApp Desktop, please follow the instructions below for your platform. Windows Mac Linux Windows Find the full file path for CoolApp and copy it. If you have the CoolApp shortcut on your homescreen,…
url: "https://coolapp.com.kh/support/troubleshooting-graphics-issues-for-coolapp-desktop/"
updated: "2024-05-30"
category: Troubleshooting
---

# Troubleshooting graphics issues for CoolApp Desktop

If you are experiencing graphics issues with CoolApp Desktop, please follow the instructions below for your platform.

Windows
Mac
Linux

Windows

Find the full file path for CoolApp and copy it.

If you have the CoolApp shortcut on your homescreen, you can find the full path like this:



Right-click on the shortcut of the program.
Select Properties option.
In the Properties window, access the Shortcut tab.
In the Target field, you will see the program location or path.
Copy that path.




If you do not have the CoolApp shortcut on your homescreen, you can use the start menu to find the file path:



Open Start menu.
Find CoolApp and right-click, access More, and select Open file location.
The program folder will open, right click CoolApp.
Select properties.
Copy the full file path next to "Target".






Close CoolApp Desktop.
Find the command prompt by clicking start and typing "cmd" into the search bar.
Enter the following command.
start Full File Path For CoolApp --disable-gpu
Replace "Full Path For CoolApp" with the path you copied earlier, then press Enter. This will start CoolApp Desktop without hardware acceleration enabled.

Mac

Close CoolApp Desktop.
Open your terminal.
Enter the following command.
open /Applications/CoolApp.app/ --args --disable-gpu
Press return. This will start CoolApp Desktop with hardware acceleration disabled.

Linux: 



Close CoolApp Desktop.
Open your terminal.
Enter the following command.
open /Applications/CoolApp.app/ --args --disable-gpu
Press Enter. This will start CoolApp Desktop without
hardware acceleration enabled.